Shipping & Return
Yes! We deliver to wherever you are and to make sure that all of the orders will arrive in the shortest time, we choose the best services with tracking number.
Your orders will be shipped out as soon as possible. Same day delivery in Seattle is possible and it takes up to maximum 2 working days to process national / international orders. During weekends or holidays, your orders have to stay with us. We will ship them out on the following day.
Please make sure that your address is correct before checkout. In case, the informations for delivery are not correct, you should contact us immediately. We will ship your order again, but youwill be responsible for the re-shipping cost.
SHIPPING SERVICES
We proudly ship through the United States Postal Service and DHL. Please use our Shipping Calculator during checkout for accurate shipping rates. Price* includes packaging, handling, and service fees, excluding import-taxes, associated with shipping your goods.
If using the free shipping option at checkout (for orders over $75 being shipped to a US address), please be aware that the method of shipment and delivery can vary. If you would like to have your package delivered within a specific or guaranteed time window, we recommend selecting another option like Priority instead of the free shipping option.
Tracking numbers are provided via email at the time of shipment. Carrier options may vary based on destination.
*Shipping prices are calculated based on real-time courier rates using the dimension of the package and weight plus handling.
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Domestic First-Class
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International First-Class
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DHL SmartMail Parcel
3-8 Days
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DHL Parcel International Standard Europe 4-8 days Rest of World 8-14 days
DHL Packet International
4-8 days
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RETURN
We do our best so that the orders will arrive in immaculate condition. If you think, the item has been damaged during transport. Please email us as fast as possible with photos. We will replace the damage item.
If for any reasons you’re unhappy with your purchases, you can always return your orders in original conditions: sealed, unused and securely packaged, within 14 days of the date you received the item.
A return label will be provided for free ONLY for customers in Seattle and the original postage, if you paid for it, will not be refunded.
SHIPPING POLICY
Tracking numbers are provided via email at the time of shipment. Carrier options may vary based on destination.
Any shipping charges incurred due to exchange for store credit are the responsibility of the customer.
The customer assumes responsibility for any additional charges on rejected packages. La Vie En Rose Cards is not responsible for customs fees incurred from imported goods. We work hard to keep our shipping rates reasonable while ensuring your items are delivered in the most efficient and reliable way possible. We appreciate your understanding.
If an order is placed and the address entered at checkout is incorrect, La Vie En Rose Cards is not responsible for the delivery of that package. It is your responsibility to double check the address you are having your order shipped to. If the order does not make it to your destination due to the error in address, La Vie En Rose Cards is not responsible for a replacement to be mailed. Also, do not have your package mailed to an address if the address is temporary. In some cases, packages may take several weeks to arrive. If you vacate the delivery address prior to receiving the package, we are not responsible for any fees to receive the package again or for a replacement to be mailed out.
*International packages shipped using USPS cannot be traced once they reach international customs, therefore La Vie En Rose Cards will not be held responsible for any lost or stolen packages if USPS is selected.
In rare cases, the amount paid for shipping may not be enough for the requested service. In those instances, we will do our best to let you know that a different shipping method may be required or additional fees needed in order to ship by the selected method. We reserve the right to change the shipping method for any reason.
LOST/STOLEN PACKAGES
Once orders have left our warehouse, La Vie En Rose Cards cannot be held accountable for lost, stolen, or mis-delivered packages. If you’re having trouble tracking down a shipment, you’ll need to contact your local post office and/or parcel carrier for assistance. In the event of a replacement being mailed, La Vie En Rose Cards reserves the right to mail the replacement via any shipping method available.
WHY IS MY ORDER DELAYED/NOT SHIPPED?
While we do our best to mail out all orders within 1 business day of that order being placed, there are various reasons why your order may be delayed or not shipped within that time frame. These reasons include, but are not limited to, the following:
• Items ordered are on back order
• Items ordered are pre-sale
• A large release or holiday period has created a large influx of orders
In the event of an item being ordered that is not in stock, we will contact you letting you know of the delay and the expected ship date.
In the event of ordering an item that is considered "pre-sale", the expected ship date of the product will be listed on the product page at the time of ordering.
Please keep in mind, in both of the above cases, your order will ship in full once all items are available for shipment. Any questions or concerns related to a delayed order, please email us at sales@lavieenrosecards.com and reference your order number in the email subject line.
WHY WAS MY ORDER CANCELLED?
Although this is unlikely, we will occasionally cancel orders due to shortage of materials or suspicion of fraud. We will contact you immediately with an explanation, should order cancellation be necessary.
La Vie En Rose Cards reserves the right to cancel any order.
RETURNS & EXCHANGES
La Vie En Rose Cards will gladly offer credit in the form on a digital gift card for the exchange of any items (still sealed in new condition) purchased on www.lavieenrosecards.com. Because many of our products are limited, we cannot offer refunds or credits on opened/used items. Email sales@lavieenrosecards.com for assistance.
RECEIVED A WRONG ITEM?
While we try our best to pack every order correctly, mistakes can happen. If you believe you have received an incorrect item, please email us at sales@lavieenrosecards.com and provide us with an image of the item received and your order number. DO NOT open any items that you believe are incorrect. An opened item, even if incorrectly mailed/received, may be rejected for exchange or credit